We understand that you have questions about the ticket selling and buying process and it is important that you understand the limitations of Ticket Selection’s role as a market platform. Please take a few moments to read the FAQ below and the Terms and Conditions page before purchasing or selling your tickets through Ticket Selection.
1. What is Ticket Selection
Ticket Selection is a secondary ticket platform enabling those that have tickets to sell and those who are looking for event tickets to buy to complete a transaction online. We provide a safe online environment through which available tickets can be sourced, sold and purchased.
Ticket Selection is not associated with any other ticketing agency, box office, venue or promoter. We are explicitly NOT connected to Live Nation, AEG Live, Global Radio or Festival Republic Limited. We do not have agreements with and are not authorised by any promoter, artist or venue. Any and all copyrights, trademarks and trade names used by us are for descriptive purposes only. We are able to obtain rare, first 10 rows, and premium tickets through our own network of contacts and suppliers.
2. Ticket Pricing
2.1: How are tickets priced?
Ticket Selection does not dictate the price of tickets. Sellers set their own prices. In some case, sellers have purchased tickets to an event that they can’t attend and simply want to make some of the original purchase price back. In cases like this, it is sometimes possible to find tickets that are lower than face value.
Often however, sellers are offering tickets for a popular event. They will list as high a price as the market will bear. At that point, it is up the the buyer to decide if the event is worth the seller’s price.
2.2: I bought tickets last week and now the price has gone down. Why was this?
Sellers will price their tickets according to demand. When tickets are scarce, prices tend to be higher. Occasionally, the market is flooded with tickets for a particular event and the price will naturally drop. While this does happen from time to time, it is more often the case that ticket prices rise the closer to the event it gets.
3.1: I did not receive my tickets! What happens now?
Ticket Selection sends all tickets by fully insured, registered mail, eticket by email or hand delivered at an arranged point at the venue. In all cases we can track delivery and receipt.
On the rare occasion that you do not receive your tickets, you will receive a full refund. To initiate the refund process please raise a support ticket and include your name, order number, and event to here: Support Ticket
3.2: My tickets have been lost or stolen. What can you do?
As an exchange platform between seller and buyer, Ticket Selection only provides a secure transactional gateway to guarantee your purchase. We did not purchase your tickets direct from the official seller and have no way of cancelling original tickets and reissuing new ones. Only the original purchaser can do that, who may not be the seller you purchased from.
Treat tickets like cash. If they are stolen or lost, you cannot get them refunded or renewed.
3.3: I got my tickets, but they have someone else’s name on them. Did you send me the wrong tickets?
No, don’t worry, we didn’t send you the wrong tickets. We buy our tickets from many sources, and the name printed on the ticket is that of the original purchaser. This may be a person, a company, a coach package trip organiser or a promoter, or something else entirely. The name printed is for reference only and is not expected to reflect that of the ticket holder – you won’t have any problems getting into the event. We don’t print our own tickets so we are unable to print your name onto them.
4.1: How are tickets delivered?
The seller is contracted to send the tickets by fully insured registered mail, as etickets by email or by hand delivery at the venue.
4.2: When and how will I receive my tickets?
In most cases, tickets will be dispatched 7 to 10 days before the event by mail. All mailed tickets are sent Royal Mail Special Delivery within the UK. This guarantees next day delivery and insures the tickets against loss or damage.
Mailed tickets will need to be signed for at your end. Responsibility for your tickets transfers to Royal Mail once we have sent them and we cannot be held responsible if Royal Mail lose your tickets or deliver them after the garanteed time. Please note someone will need to be in to sign for the tickets if they are sent by Royal Mail
Concert and event tickets are increasingly available as etickets these days and when they are you will receive your tickets by email.
The eticket email is sent to the same email to which your order confirmation is sent. Unless we receive notification from our mailing programme of delivery failure we consider the eticket received upon emailing.
It is important therefore that you use an email which you check regularly. You can whitelist our email addresses to prevent the email inadvertantly being sent to spam folder. (email1, email2)
At the venue:
Tickets may not be available till the day of the event. In this case, you will receive an email beforehand informing you that your tickets will be hand delivered to you at the venue.
In this case, your tickets are safe as only you can pick them up with your signature and order number.
Usually, unless you purchase last minute tickets, we will not be able to tell you how or when your ticket will be delivered. In some cases, we won’t know ourselves until nearer the day. That is the nature of secondary ticket sales.
As the event gets closer, we understand that you will get anxious, especially if you have not yet been informed about delivery. You are welcome to use the Support Button that you will find at the top of every page of the website in order to contact our Customer Services team:
4.3 Change of address
Of course, just email us email@example.com with your order number and new shipping address and we can update this for you.Make sure you do this before tickets are posted as once tickets are dispatched we have no way of getting them back.
4.4: Hotel Delivery
It is not unusual for ticket buyers to attend events in another city and to arrange a hotel stay for a few days before the event. In this case, tickets can be sent to the hotel instead of your home address and you can use the Support Ticket (found at the top of every page of the website) to advise: Hotel, Hotel address, Booking Name, Booking Reservation Number.
5. Communication and Customer Service
Ticket Selection will keep you informed of ticket dispatch details via the email address to which your order confirmation was sent.
In order to request delivery updates, make changes to your address or for any other communication with Ticket Selection, please open a Support Ticket via the button you will find at the top of every page. This enters your query into our Customer Services system and you will be answered with 48 hours.
6.1: Can I cancel my tickets?
All sales are final. We cannot cancel or refund your order once you have paid for it.
The client should note that the right to cancel or “cooling off period” provided by the Consumer Protection (Distance Selling) Regulations 2000 does not apply to the sale of event tickets. All sales are final.
6.2: What happens if the concert is cancelled?
When a concert is cancelled and rescheduled your tickets will be valid for the new date and you will have the exact same seats. If you cannot attend the rescheduled date, or there is no rescheduled date, we will refund the face value of the ticket, as stated in our terms and conditions. We are sorry about this, but because we are brokers some of our tickets have changed hands 5 or 6 times before they reach us.
We buy from other brokers, companies, agencies, eBay and the general public (some of whom queued up all night to get the first 10 row tickets and do not give refunds!). We do not get the price that we paid back for our tickets, only the face value. This is consistent across the board for all ticket brokers.